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FAQ

FAQ

How to choose the right product?

We will conduct in-depth communication with you to understand their actual needs, expectations and budgets to recommend the most suitable products or services.

Will there be product use guidance?

We will provide a detailed product introduction, covering features, performance, price and other information, and conduct product demonstrations to help you better understand the product.

Will the product help with installation after delivery?

We will carry out the necessary installation and commissioning work when delivering the product

Is there after-sales service after the product is handed over?

We will provide customers with continuous technical support and consulting services to answer questions encountered during use.Provide product repair and maintenance services to ensure that the product remains in the best condition during use.

How to choose this device’s configuration ?

Kindly provide us your biomass fuel’s data,such as calorific value,water content, we will suggested the matched configuration for you.

How to ignite the biomass fuel?

Our supplying scope include the ignitor, you could use it to start

How to install/assemble this device?

We can guide you the installation through online ,or go to your site,all ok.

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