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Service

Donghe Service

Pre-sales Service

Customer demand analysis: Communicate in depth with customers to understand their actual needs, expectations and budgets in order to recommend the most suitable products or services.

Product introduction and demonstration: Provide customers with detailed product introductions, including information such as functions, performance, and prices, and conduct product demonstrations to help customers better understand the products.

Solution design and quotation: Design personalized solutions based on customer needs, and provide detailed quotations and cost analysis.

Technical support and consulting: Provide technical support and consulting services to customers, and answer customers' questions during the purchase process.

Sales Service

Contract signing and execution: Sign a sales contract with the customer and ensure that the terms of the contract are accurately implemented.

Product delivery and installation: Deliver the product to the customer in accordance with the time and method agreed in the contract, and perform necessary installation and commissioning work.

Progress tracking and feedback: During the sales process, keep in close contact with customers, track sales progress, and collect customer feedback in a timely manner.

After-sales Service

Product repair and maintenance: Provide customers with product repair and maintenance services to ensure that the product remains in the best condition during use.

Customer satisfaction survey: Through customer satisfaction survey, we can understand customers' evaluation of products and services, so as to continuously improve and enhance service quality.

Continuous technical support and consulting: We provide customers with continuous technical support and consulting services to answer questions encountered by customers during use.

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